FAQ
Frequently asked questions
Practical information about our projects and services. We usually respond to enquiries on the same working day.
How does working with a Germany-based provider work?
We communicate in English by email, phone or video and deliver projects remotely. Germany is one hour ahead of the UK for most of the year, making working-hours calls straightforward.
Why choose BBS for a UK leisure business?
We focus on booking, sales and customer workflows for leisure businesses. You work directly with the founder, receive a written fixed quotation and retain control of your code, hosting and payment accounts.
What ongoing costs are there?
BBS does not charge software licence fees or take a percentage of bookings. You pay for your domain, hosting and payment provider directly. Optional website administration costs £25.99 per month, billed quarterly at £77.97 and cancellable at the end of a quarter.
Who owns the website and source code?
You receive the complete project source code and the access details required to run it. Your contract sets out your rights to use, modify and have the software maintained by another provider. BBS may continue to use its general-purpose modules in other projects.
Could another developer take over later?
Yes. Your hosting, domain and payment accounts remain under your control. Another qualified developer can work with the handed-over code and the necessary access details.
Will your staff need technical experience?
No coding knowledge is needed for day-to-day administration. Staff manage offers, prices, dates, availability, bookings and enquiries through the back office. BBS configures user accounts and permissions as agreed.
Can you keep your existing website until launch?
Yes. The existing website can remain live during development. We agree the domain change and any required redirects as part of the launch plan.
What if you don’t have a website yet?
We can develop the website and booking system together. Your business supplies its logo, approved copy, photography, offer details and legally required notices.
Do you have to replace your current booking software?
Not necessarily. We first assess whether your existing system already meets your needs. Where useful, additional integrations may be quoted after we confirm the available technical interfaces.
How long does a standard project take?
We normally plan four to eight weeks from commissioning to launch. The agreed features and how promptly your business provides content and feedback affect the timetable.
Who manages schedules, offers and bookings?
Your authorised staff. The back office supports activities, prices, availability, bookings, vouchers, customers and enquiries. Employee accounts and access rights are configured by BBS as agreed.
Can you add features later?
Yes. Custom booking rules, integrations, additional administration functions and apps can be commissioned separately. We provide an agreed quote before development.
Who is responsible for data protection and legal notices?
The client provides the legal notices and arranges any necessary legal review, hosting and data protection arrangements. We implement the agreed technical features, including consent controls where required. UK-specific requirements are assessed for each project.
How are online payments handled?
We have implemented Stripe payments and an invoice option. Other payment methods can be assessed and added where supported. Payments are processed through accounts controlled by your business.