Client work
Lumio Erlebniswelten: a connected booking and customer platform
A live project from the leisure sector, combining the customer-facing website with the tools needed to manage activities, bookings and customer enquiries.
Case study
Lumio Erlebniswelten
Visit Lumio Erlebniswelten (German-language website) (opens in a new tab)The requirement
Lumio offers children’s activities through partners in the Düsseldorf region. The business needed dated bookings, gift vouchers, tailored birthday enquiries and customer communications in one connected system, supported by an administration interface.
What we delivered
- Custom activity website with prices, locations and booking journeys
- Integrated checkout for activities and gift vouchers
- Time-slot booking with capacity controls and automated confirmations
- Monetary and experience vouchers with online redemption
- Structured birthday enquiries with internal status management
- Customer records, email campaigns and promotional codes in a back office
How it works today
Customers can book activities, pay and receive confirmations online. Gift vouchers are generated automatically and redeemed through the website. Staff manage activity listings, customers, enquiries and follow-up communications from a central back office; tailored birthday enquiries are reviewed individually rather than confirmed automatically.
Discuss a similar project
Lumio’s voucher purchase page on a mobile device.